Cancellation & Refund Policy

We want you to be happy with every pack of makhana you buy from Kranti Natural Pvt Ltd. Because our products are food items that are sealed and packed for hygiene, the rules below are designed to be fair to you while protecting food safety.

1. Cancelling an order

• You can cancel an order any time before it is shipped. Once the order is handed to the courier, it can no longer be cancelled.
• To cancel, contact us as soon as possible by phone / WhatsApp on 8860665210 or by email at wecare.krantinatural@gmail.com, quoting your order number.
• If your order has already shipped, you may refuse delivery, or (for damaged / incorrect items) follow the replacement process in section 3.
• We may cancel an order ourselves if an item is out of stock, the pincode is not serviceable, the payment could not be verified, or we suspect fraudulent activity. Any amount you paid is refunded in full.

2. Returns

Makhana is a consumable food product. For health and hygiene reasons we do not accept returns of opened, used or partially consumed packs, and we do not accept change-of-mind returns once the parcel has been delivered.

3. Replacement for damaged, incorrect or defective products

You are eligible for a free replacement (or a refund, where a replacement is not possible) if:

• the pack arrived damaged, leaking, open or tampered with;
• you received a different product, weight or quantity than what you ordered;
• the product is stale, spoiled or past its best-before date on delivery.

To raise a request:

1. Contact us within 7 days of delivery (we recommend within 48 hours) by phone, WhatsApp or email.
2. Share your order number and clear photos or a short unboxing video showing the issue, the product label and the outer packaging.
3. Our team will review it, usually within 1–2 business days, and confirm a replacement or refund. You do not need to ship the product back unless we ask you to.

4. Refunds

• Online payments (UPI / cards / netbanking / wallets): approved refunds are sent to the original payment method within 5–7 business days of approval. Your bank may need a few extra days to show the credit.
• Cash on Delivery: if a refund is due, we will transfer it to your bank account or UPI ID, which you will need to share with us. It is processed within 5–7 business days of approval.
• If a payment was deducted but your order was not created, the amount is automatically reversed by the payment gateway, normally within 5–7 business days. If it is not, contact us with the payment reference.
• Shipping charges are refunded only when the order is cancelled by us, or the issue was caused by us (damaged or wrong item).

5. Bulk / B2B orders

Bulk orders are packed to order. Cancellation, replacement and refund terms for these orders follow the quotation or agreement shared with you, and otherwise this policy.

6. Contact us

Kranti Natural Pvt Ltd
Sec 17-H, Green View Apartment, Vasundhara, Ghaziabad 201012
Phone: 8860665210 · +919525265849
Email: wecare.krantinatural@gmail.com