Last updated: 26 September 2026
Kranti Natural Pvt Ltd (“Kranti Natural”, “we”, “us”) respects your privacy. This policy explains how we handle personal information when you browse our website, create an account or place an order. By using the website you agree to the practices described here.
1. Information we collect
- Contact and delivery details: your name, phone number, email address and delivery / billing address.
- Order information: the products you order, order value, payment method and order status.
- Account information: if you register, your login email and encrypted password, saved addresses, wishlist and reviews.
- Business details: for B2B enquiries, your business name and requirements.
- Technical data: browser type, device information and pages visited, collected through cookies and similar technologies.
- Messages: anything you send us through phone, WhatsApp, email or the website.
2. How we use your information
- To process, ship and deliver your orders and send order updates.
- To take payments, prevent fraud and issue refunds.
- To provide customer support and respond to your requests.
- To manage your account, cart and wishlist.
- To improve our products, website and services.
- To comply with legal, tax and accounting obligations.
We do not send marketing messages unless you have agreed to receive them, and you can opt out at any time.
3. Payments
Online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. Your card, UPI, netbanking or wallet details are entered on Razorpay’s secure screen and are never stored on our servers. We receive only the payment status and reference needed to confirm your order.
4. Sharing of information
We do not sell or rent your personal information. We share it only with:
- Courier and logistics partners — your name, phone number and address, to deliver your order.
- Payment gateway — to process payments and refunds.
- Technology service providers — hosting, database and email services that work on our behalf and are bound to keep data confidential.
- Authorities — where required by law, court order or to protect our legal rights.
5. Cookies and local storage
We use cookies and your browser’s local storage to keep you signed in, remember the items in your cart and, if you choose to check out as a guest, remember your delivery details on your own device for next time. You can clear or block these in your browser settings, but parts of the website (like the cart and login) may stop working.
6. Data security and retention
We use reasonable technical and organisational safeguards, including encrypted (HTTPS) connections and access controls, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep order and billing records for as long as required by Indian tax and accounting laws, and other information only as long as needed for the purposes above.
7. Your rights
You may ask us to access, correct or delete the personal information we hold about you, or withdraw your consent to marketing, by emailing wecare.krantinatural@gmail.com. Registered customers can also edit their details and saved addresses from My Account. We will respond within a reasonable time, subject to records we are legally required to retain.
8. Children
Our website is intended for adults. We do not knowingly collect personal information from children under 18. Minors should place orders only with the involvement of a parent or guardian.
9. Third-party links
The website may link to third-party sites (such as Instagram or WhatsApp). We are not responsible for their privacy practices and encourage you to read their policies.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it was last changed. Continued use of the website after an update means you accept the revised policy.
11. Grievance and contact
For any privacy concern or complaint, contact our Customer Care team (Grievance Officer):
Kranti Natural Pvt Ltd
Sec 17-H, Green View Apartment, Vasundhara, Ghaziabad 201012
Email: wecare.krantinatural@gmail.com
Phone: 8860665210